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Interactive Web-Based
Customer Support. This version of Rendezvous allows AS400
web masters to add interactive customer support to their web site in a
matter of minutes, without programming. When a customer
browsing a web site needs more information, they can click a button
allowing them to converse with a live support or sales person.
The support representative is notified as soon as the user clicks, and
both the user and the support representative are joined in a real-time
chat session. No special client software is required, so any
customer visiting the web site can obtain help immediately.
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Live, Moderated
Chats. Also delivered with version 3.1 is support for
live, moderated, web-based chat discussions. As always, this
feature can be added to an AS/400-hosted web site in just a few minutes,
without programming. Using a browser, a moderator filters and
approves questions and comments submitted live by discussion participants.
Approved messages appear instantly in each participant's browser window.
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Validation List
Security. Rendezvous/400 allows
administrators to control access to each web forum and chat room by
user ID. Previously, the user ID had to be an actual AS400 user
profile. With version 3.1, user IDs defined in a validation list can
also be used to control forum and chat room access. This enhancement
adds an extra layer of security, allowing administrators to assign user
IDs to web clients and control access based on those user IDs, while not
compromising the secrecy of AS400 user profiles and passwords.
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Users Can Spin Off
Private Chats. With the click of a
button, a web user can start a new, private chat room and specify which
other users may join. This new feature
allows a subset of users engaged in a web conversation to break away for a
private discussion. Like all other Rendezvous features, this is
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Web Forums.
With Rendezvous Version 3.0, users can now use any web browser to access
AS/400 hosted newsgroups. For organizations with web sites hosted on
AS/400s, this means that a simple hyperlink now allows you to add
forum support to your web site. No coding is necessary and the web
forums are completely configurable. Web administrators can easily
create, delete and redefine forms. Read and write access for each
forum can be regulated for individuals and groups of users. News
feeds from other Internet news servers can be combined with locally
defined forums and all presented to clients' web browsers with a single
integrated interface. HTML source for the forum displays is
provided, allowing web administrators to customize the look of their
forums
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Web Chat.
Also new to Version 3.0 is web-based chat, hosted by the AS/400.
Web administrators can create an unlimited number of "chat
rooms" and regulate access by web clients to each chat room using
individual and group profiles. As for performance, it's a screamer.
The chat interface is implemented entirely in CGI scripts, eliminating the
need to upload applets to the client at run time.
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All New Engine.
The Network News Transfer Protocol (NNTP) engine--the heart of the
Internet news server--was completely rewritten for this release. The
new version incorporates all of the latest modifications and updates to
the Internet standards for news servers.
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Streamlined
Operation. Menus have been
reorganized, new options have been added and existing options have been
revamped, making release 3.0 of Rendezvous News Server easier to use than
ever. New users will be up an running in minutes. Existing
users will find familiar jumping off points, but will be able to
accomplish old administrative tasks in half the time.
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